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Terms and Conditions

Agency Terms of Business
We are members of the Association of British Travel Agents (W5344 and L3461 ) and all arrangements are in accordance with ABTA requirements. Bookings are subject to the terms & conditions of the appropriate transportation or accommodation provider (as detailed on your confirmation invoice) and also to the applicable international conventions. These agency terms of business define our role as ‘Agent’ in arranging for you to enter into a contract with one or more principle or supplier for the services which will constitute your holiday. As ‘Agent’ we accept no responsibility for the acts or omissions of the principle(s) or supplier(s) or for the services provided by them. The obligations and commitments entered into by you and the supplier(s) is defined in the principle(s) or supplier(s) Terms & Conditions and we advise you to read these carefully as they contain important information about your booking. Please ask us for assistance in obtaining a copy of appropriate supplier Terms & Conditions if you do not have them. All travel arrangements which we provide or which are sold through us (with the exception of Flight Packaged Tours – see separate Booking Condition) are not an offer for us to sell travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

Your booking and contract
You must be at least 18 to make a booking through us. A binding contract exists between you and the supplier(s) once you have paid a deposit (full payment, if appropriate) and we have despatched your confirmation invoice. You should check this carefully, as it may not be possible to make changes later and non-confirmed items will not be supplied. Please note that once confirmed, Eurostar, or any other transport or service provider tickets are non-transferable and non-refundable. An oral request or provision of an option does not give rise to contractual obligations and may be cancelled by either party.

Pricing
Prices are based on two persons sharing a twin or double room. Published prices are for guidance only and may be subject to change without notice, dependent upon such variances as transport costs, currency fluctuations and the availability of certain fares. The price confirmed at the time of booking will not be subject to surcharge.

Pricing Errors, accuracy of Website Content, and changes to Law
We will endeavour to correct errors and omissions on the Website or elsewhere, and take appropriate action as soon as practicable after being notified of them. We are not under any obligation to honour bookings for Products where there is a pricing error, even if you have received a confirmation email. In these circumstances, we reserve the right to correct any pricing errors on the Website and to either offer you the opportunity to keep your booking at the correct price or cancel your booking without liability. Images and descriptions on the Website are for illustrative purposes only, to give a general “feel” for the Product, and are not intended to be exact representations of the Product that you have booked. Save as otherwise stated in these Booking Terms and Conditions, in the event of any new laws or regulations resulting in any new, or increases to existing, taxes, charges or other fees, we reserve the right to pass on such amounts to you, whether or not your booking has been confirmed.

Payment
A minimum deposit of £60 per person is required if you book more than ten weeks prior to departure. You must call us to pay the balance or send a cheque, by the date shown on your invoice. If full payment is not made at the required time, we reserve the right to treat your booking as cancelled at which time you will become subject to the cancellation charges applied by the principle supplier(s) and our agency cancellation service charges set out below (see cancellation by you). If your booking is made less than ten weeks before departure, full payment is required at time of booking. Credit card payments can only be accepted from the cardholder or if specifically authorised by the cardholder. Transactions are undertaken in sterling. If you are using a foreign currency credit/debit card, we cannot be responsible for any currency conversion charges or any transaction fees incurred.

Cancellation by you
The party leader must confirm cancellations in writing directly to us, not to individual suppliers, and will not take effect until received. If you cancel your booking the principle supplier(s) may charge the cancellation fee shown in their terms and conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the agency cancellation service charge stated below. Please be advised in advance that in order to take advantage of special fares, Eurostar tickets are non-transferable and non-refundable. Some optional extras such as concerts and shows are also non-refundable. Promotional Hotel rates are non-refundable but transferable, subject to price surcharge depending on travel period and amendment fee of £25 per person. In the event that an optional extra is withdrawn by the supplier or is not available for any reason, any refund due is limited to the cost of the pre-paid extra and does not constitute grounds for cancelling or amending any other confirmed booking without appropriate charges. Our Agency Cancellation Charges are as follows: Cancellation Charge is the ‘Principle’s cancellation charge + £25 per person

Amendments to your booking
An amendment fee of £25 per person (excluding infants) will be charged in addition to any principle supplier(s) charges for changes to room types or hotels. If you want to change any details regarding your confirmed transport arrangements, we will have to cancel the original Eurostar reservation or any other reservation made with any other transport provider and buy a new ticket. You will be required to pay the full travel cost again. No refund will be made for unused accommodation or services during an independent variation to a holiday, or where you curtail your holiday.

Cancellation or amendment by the Principle Supplier
We will inform you as soon as reasonably possible. If the principle offers alternative transport/ accommodation arrangements or a refund, you will need to let us know your choice within the time frame stipulated. If you fail to do so the principle is entitled to assume you wish to receive a full refund.

Amendments to your booking
An amendment fee of £25 per person (excluding infants) will be charged in addition to any principle supplier(s) charges for changes to room types or hotels. If you want to change any details regarding your confirmed transport arrangements, we will have to cancel the original Eurostar reservation or any other reservation made with any other transport provider and buy a new ticket. You will be required to pay the full travel cost again. No refund will be made for unused accommodation or services during an independent variation to a holiday, or where you curtail your holiday.

Cancellation or amendment by the Principle Supplier
We will inform you as soon as reasonably possible. If the principle offers alternative transport/ accommodation arrangements or a refund, you will need to let us know your choice within the time frame stipulated. If you fail to do so the principle is entitled to assume you wish to receive a full refund.

Complaints
In the unlikely event that you have a complaint during travel or whilst at your accommodation, you should allow the principle supplier the opportunity to resolve the matter for you immediately or as soon as reasonably possible. Because the contract(s) for your travel arrangements is between you and the principle supplier(s) any queries or concerns relating to the travel arrangements should be addressed to them. If your complaint is related to your hotel, you must in the first instance register this with the hotel management. Complaints related to Eurostar or rail services must be lodged with the train manager. Complaints with any other transport provider must be lodged with the supplier of services in question. Written confirmation of a complaint must be obtained from the service provider. If you fail to follow these procedures there will be less opportunity to investigate and rectify your complaint and it may affect any subsequent claim for compensation. If you wish to complain when you return home write to the principle supplier. We will of course assist you with this if you wish – please contact customer services. Disputes, which cannot be settled amicably, and concern us or another ABTA member, may be referred to arbitration under a special ABTA scheme, administered independently by the Chartered Institute of Arbitrators. Details on request or from the ABTA website: www.abta.com

Data Protection Policy
In order to process your booking and meet your requirements we need to use the information you provide, such as your name and address etc. We take full responsibility for ensuring that proper security measures are in place to protect this information. We must obviously pass the information on to the relevant suppliers of your travel/accommodation arrangements. The information may also be provided to security or credit checking companies, public authorities, such as customs and immigration, if required by them or by law. On occasion we may use it to send you promotional material. We will not pass on information to any person or organisation, which is not involved in your travel arrangements. This applies to any sensitive information that you give us, such as details of any disabilities, or dietary/ religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. You have right of access to personal data held - your data controller is ShortBreaks Ltd.

Responsibility for your Booking
Your contract is with the principle and its booking conditions apply. As agent we accept no responsibility for the provision of the transportation services or the accommodation by the principle. Our responsibilities are limited to making the booking in line with your instructions. We also do not accept any responsibility for any information that we pass on to you about the accommodation in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the value of commission we earned from the principle supplier for our agency services relating to the booking. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Force Majeure
We will not be liable to pay you any compensation if forced to cancel or make any major changes to your booking as a result of events outside our control and which neither us nor our principle supplier(s) or agent(s) to the principle supplier, if appropriate, could reasonably foresee. Events outside our control include: war; threats of war; government intervention, terrorism; riots; civil unrest; natural and man-made disasters; adverse weather conditions; health risks; industrial disputes; technical disruption to transport or gateways or any other force majeure event. PLEASE NOTE: We strongly recommend that you arrange sufficient travel insurance to cover any such force majeure event.

Legal Jurisdiction
These terms and conditions are governed by English law and the jurisdiction of the English courts but you may choose the law and jurisdiction of Scotland or Northern Ireland, if preferred. Updated 01/03/13

IMPORTANT INFORMATION

Your Hotel and Accommodation
Hotel star ratings have been decided by the appropriate tourist authorities and can vary considerably. Please ask for our own assessment of your chosen hotel at the time of booking. Our staff regularly visit hotels on our programme and will try to help you chose a property to suit your own requirements and budget. Single rooms: Prices are based on two people sharing a twin or double. Single passengers will be subject to a single supplement payable for each night of their stay and may be allocated a standard room for sole occupancy or alternatively, a smaller single room. Regrettably single rooms may not always be the same standard or in such good locations within the hotel as twins but still incur a supplement. Twin & double rooms: Hotels may have both twin and double rooms. In Europe it is not unusual for a double to consist of twin beds pushed or joined together. If you express a preference, we will pass this request to the hotel but even if we name a specific room type in good faith on your confirmation, this may not be available on your arrival at the hotel. Triple & Quad rooms: The price per person is the same as for a twin or double room. Please note additional beds are normally folding or sofa beds and space may be limited. Cots: Most hotels can provide cots, but these must be requested in advance and there may be a charge to pay in advance or locally. It is important to examine the cot for safety/suitability prior to use.

Special Requests and Special Needs
If you have any special request, please tell us when you book. We will pass on these requests but they are not guaranteed. Whilst we are not a specialist in special needs holidays, if you consult our staff at the time of booking, we will try to help you choose the arrangement best suited to your requirements. Passengers confined to a wheelchair and one companion can travel First Class on Eurostar for a small supplement.

Bookings included in your confirmation Invoice
Your confirmation invoice will show all bookings relating to your travel arrangements. The principle supplier for each booking will be clearly identified – the name of the hotel or accommodation provider and the name of the transport service supplier, as applicable. For your convenience, a combined price for all bookings including any ancillary services, promotional discounts/additions and service charges i.e. credit/debit card fees will be provided. Please note that Travel Insurance is not included with any booking and we strongly advise that you buy appropriate Travel Insurance before you travel.

Baggage
Baggage allowance on Eurostar is 2 suitcases and 1 piece of hand luggage per person (except for infants who do not have a separate allowance unless paying for a seat). Excess luggage will be charged (currently 15.00 per item). Larger items, such as non-collapsible bicycles or trunks, have to be sent as Registered (baggage details on request)

Accuracy of our published information
Whilst every effort is made to ensure website and promotional material accuracy, changes can happen sometimes and we will update you at the time of booking or if necessary, subsequently. Also if we learn of any building work likely to adversely affect your holiday enjoyment, we will do our best to forewarn you.

Visas and Passports
British citizens (with right of abode) and EU nationals do not require a visa for our Eurostar destinations, but do need a valid 10-year passport. Many non-EU nationals will require a visa and this should be checked with the relevant authorities. In all cases obtaining any necessary visas is entirely the responsibility of the passenger and must be obtained prior to confirming a reservation. N.B. No refund can be given for cancellation or abandonment of a journey due to lack of correct personal documentation

Health and Safety
You should consult the D.o.H leaflet "Advice for Health for Travellers" and fire regulations. However, these can vary and particularly in older city centre hotels, in preserved areas or in listed buildings, they may not be as high as those we are used to in the UK or comply with all EU recommendations. Guests should always acquaint themselves with the emergency procedures and take special care with balconies, lifts, plate glass doors, and tiled floors in bathrooms etc. Hotel swimming pools will not always be supervised or have depth markings. See also Cots. Valuables should always be kept in safety deposit boxes and just as at home, there is a need to take sensible safety precautions in respect of personal security, especially at night or in unfamiliar areas.

Insurance
Adequate travel insurance is essential. For competitive rates please visit Voyager Oasis Date of Issue March 2013